Product & service delivery

Build the service. Make it work every day.

For founders, businesses and institutions with a service to build. We bring product development and operations together, from the first customer interview to daily use.

Discuss your product or service
A builder in a cap writing code on a laptop
Customer needs
Products & operations
Commercial viability

Turn a customer need into a working service.

Build around how people buy, use and rely on the service. The product and the business have to work together.

01

Test the need

Talk to users and buyers. Compare current costs and alternatives, test demand, and check what the product needs to work.

02

Build and pilot

Design and test with customers. Combine software, hardware, operations and specialist partners to fit the conditions where the service will run.

03

Prepare for everyday use

Plan pricing, distribution, support and maintenance. Review customer use, operating costs and service quality before expanding.

Bring the customer problem

  • Who needs the service and how they use it.
  • What they use today, what it costs and what falls short.
  • The product, knowledge or customer access you bring.
  • A decision-maker and budget for the next stage.

Agree the work

  • Deliverables, milestones and acceptance criteria.
  • Fees, running costs and responsibilities.
  • IP rights, permissions and required approvals.
  • Starting measures and the improvement to review.

Test with customers. Build for daily use.

Start with a paid engagement. Any decision to co-found a new company has its own terms.

  1. 01

    Understand the customer

    Discovery

    Review demand, price and the decision to adopt. Choose a test that can establish whether to build.

  2. 02

    Build and test

    Build & pilot

    Assign a delivery owner on each side. Pilot the product, check reliability and usability, and prepare the operations it needs.

  3. 03

    Plan the next stage

    Review & handover

    Review customer use, service quality and costs. Agree ongoing support, rollout, licensing or handover.

A man and a woman seated together with small boxes in their hands

Bring the problem. We’ll build the answer.

Tell us who needs the service, what you have tried and what needs building.

Discuss your product or service Or write to [email protected]